MEMBER SERVICE LINE - AUDIO RESPONSE SYSTEM

 

Money Management at Your Fingertips! AUDIO RESPONSE (MSL) is a free automated telephone service that puts you in touch with your PWFCU accounts by phone 24 hours a day, 7 days a week, from any touch-tone telephone. With our MSL line, you may transfer funds, verify deposits or cleared checks, confirm account balances, withdraw by check or advance on a loan.

 

It is easy to use because all the directions are provided to you when you call AUDIO RESPONSE. You only need to know your account number and your AUDIO RESPONSE Personal Identification Number (PIN). AUDIO RESPONSE tells you what you need to enter and when. It even tells you how to end the call. To request your AUDIO RESPONSE service please call our Member Services Rep. at (516) 883-3537 or call our Member Service Line (516) 883-3438 and follow the instructions.

 

Action Codes for the Audio Response line:

 

Balance Information: Payroll/Direct Deposit

Savings..............01 Savings................11

Checking.............02 Checking...............12

 

Checks Cleared: Funds Transfer:

Last 4 Checks........14 Savings to Checking....21

Single Check.........15 Checking to Savings....22

 

ATM Withdrawals: ACH Withdrawals

From Savings.........51 From Savings...........53

From Checking........52 From Checking..........54

 

Misc:

To change pin #......93

 

These are a few of the action codes. To hear them on audio press action code 98 or #0 to speak to an operator.